Solutions / Transcription

Governed audio transcription with PII scrubbing.

Route audio transcriptions through the ManyLayers gateway — Whisper API or self-hosted, with automatic PII redaction on every transcript, knowledge base ingestion for meetings and calls, and a complete audit trail.

The problem

Audio pipelines send sensitive conversations to cloud APIs without controls.

Meetings, support calls, and interviews contain names, account numbers, medical terms, and personal identifiers. Sending raw audio to a public transcription API with no PII screening, no audit trail, and no data residency control creates regulatory exposure — especially in healthcare, finance, and legal contexts.

The outcome

Clean transcripts with PII scrubbed before they reach any downstream system.

ManyLayers routes transcription requests through the governed gateway. Opt for self-hosted Whisper to keep audio on your network entirely. Every transcript is scanned for PII before being returned — identifiers redacted automatically. Clean transcripts index directly into knowledge bases for retrieval.

Capabilities

A governed transcription pipeline for sensitive audio workloads.

Whisper Family Support

Route transcription requests to OpenAI Whisper API, or run Whisper Large V3 on your own infrastructure. The /v1/audio/transcriptions and /v1/audio/translations endpoints are fully OpenAI-compatible.

PII Scrubbing on Transcripts

Transcribed text passes through the PII firewall before being returned to the caller or written to storage. Names, email addresses, phone numbers, and other identifiers are detected and redacted automatically.

Knowledge Base Ingestion

Meeting recordings and audio files can be transcribed and indexed directly into Workspace knowledge bases. Turn calls, interviews, and support sessions into searchable, RAG-retrievable content.

Self-Hosted Transcription

Deploy Whisper on your Kubernetes cluster and route through the ManyLayers gateway. Audio never leaves your network perimeter — important for regulated industries handling sensitive conversations.

Audit Trail per Request

Every transcription is logged with caller, team, provider, audio duration, and any PII actions taken. Full chain of custody for compliance reviews and data governance audits.

Provider Fallback

If your primary transcription provider is unavailable, fallback routing automatically retries the next configured option. Audio pipelines stay resilient without custom error handling.

Request flow

From audio file to clean, indexed transcript.

01
Pipeline submits audio file to /v1/audio/transcriptions
02
Gateway checks team rate limits and provider routing rules
03
Audio routed to Whisper API, self-hosted Whisper, or configured provider
04
Raw transcript returned from provider
05
PII firewall scans transcript — identifiers redacted or flagged
06
Clean transcript returned to caller; optionally indexed into knowledge base

100%

Transcripts pass PII firewall

Self-host

Audio stays on your network

Auto

Knowledge base ingestion

“Our patient intake calls now transcribe through self-hosted Whisper with automatic PII redaction. The audio never leaves our environment, the transcripts feed directly into our knowledge base, and we have a full audit trail — something our compliance team had been asking for for two years.”

Chief Information Officer — Regional Health System

Bring your audio pipelines under governance today.